Leads arrive after hours
A buyer submits a form at 9 PM. Nobody sees it until the next afternoon, and by then they have talked to another dealer.
AI employees for car dealerships
Turn more dealership leads into showroom visits.
AI employees and automated follow-up that respond to every inquiry, qualify buyers, and keep each opportunity moving until they book a test drive.
- Works alongside your existing CRM
- Your sales team stays in the loop
- Text, email, WhatsApp and web chat
Lead answeredInstant response
Test drive bookedSat 10:30 AM
Handed to salesRep notified
LLakeside MotorsText message
Hi, is the 2022 Honda CR-V EX-L still available?9:47 PM
Hi Marcus, yes it is. Want to see it in person? I have Saturday at 10:30 AM or 1:00 PM.9:47 PM
10:30 works9:48 PM
You are booked for Saturday at 10:30 AM. Your sales rep, Dana, will meet you at the front desk.9:48 PM
Example conversation · fictional data
One connected system
SMSEmailWhatsAppWebsite chatAI PhoneThe dealership problem
You paid for the lead. Then it went cold.
Most leads are not lost on price. They are lost in the gaps between the inquiry and the showroom visit.
Slow first response
Website, marketplace and ad inquiries pile up while the team is with customers on the lot.
Follow-up gets forgotten
Reps promise to call back, then the day takes over. The lead never hears from you again.
Prospects cool off before the test drive
Interest fades fast. Without a quick next step, a hot inquiry becomes a maybe.
The same questions, over and over
Is it available? What is the price? Can I come Saturday? Your best people answer these all day.
Leads fall between channels
Text, email, WhatsApp and chat each tell a different story, and no one sees the whole conversation.
The connected system
One system from first inquiry to the front desk.
Indent Creation is not a pile of separate tools. It is one workflow that answers the lead, qualifies the buyer, follows up, books the visit and hands a warm prospect to your sales team.
New dealership leadWebsite, ad or marketplaceTrigger
AI EmployeeReplies in secondsActive
Buyer qualificationNeeds, budget, timelineScoring
SMSText message
EmailDetails and confirmations
WhatsAppWhere appropriate
Appointment bookingTest drive or visitBooked
Sales representativeWarm handoff, full contextNotified
No reply? The follow-up sequence keeps going, on your schedule and your rules, until the lead books, opts out or is handed to your team.
- Minute 0Instant reply to the inquiry
- Hour 1Vehicle details and a booking link
- Day 1Friendly check-in if no reply
- Day 3Similar vehicles that fit their needs
- Day 7+Re-engagement, then rep notified on intent
Timing and messages are fully configurable to match your workflow and applicable communication requirements.
Meet your AI employees
Extend your sales team. Do not replace it.
Each AI employee handles a specific job, using your approved information and workflows. Your people step in when it matters.
Core
AI Employee
Handles repetitive customer communication and sales support around the clock, following the workflows you configure.
- Responds to new inquiries
- Answers common vehicle and service questions
- Qualifies buyers and collects preferences
- Spots purchase intent and readiness
- Books appointments and test drives
- Routes qualified buyers to the right rep
- Updates lead records and keeps conversation context
Core
Automated Follow-Up System
Makes sure no lead is left waiting. Configurable sequences follow up so your team does not have to remember.
- Immediate response to incoming leads
- Follow-up when a prospect goes quiet
- Appointment and test-drive reminders
- Follow-up after a vehicle inquiry
- Re-engagement of older leads
- Alerts to reps when buying intent shows up
Core
AI Closer
A sales-conversation assistant that moves interested buyers toward the next step, and knows when to bring in a person.
- Keeps natural conversations going
- Understands preferences and buying timelines
- Answers using approved dealership information
- Handles basic objections and info requests
- Recommends the next best action
- Escalates pricing, financing and negotiation to a human
AI Phone Assistant Add-on
An additional capability for answering calls, handling basic questions, capturing caller details and routing calls where supported. Easy to add later.
See the system in action
Real dealership moments, handled.
Pick a scenario. Every name, vehicle and message below is fictional and shown to illustrate how a configured workflow can behave.
LLakeside MotorsText message
Hi, I saw the Ford F-150 XLT on your site. Does it have the tow package?6:12 PM
Hi Priya, thanks for your interest. Yes, that F-150 XLT has the max tow package. Would you like me to send the window sticker?6:12 PM
Yes please. Also what is the best price you can do?6:13 PM
Sent. For pricing and financing, I will have a sales manager follow up with you personally. Is tomorrow morning or afternoon better?6:13 PM
Example · fictional data
What happened behind the scenes
Inquiry receivedFrom the vehicle page
AI Employee answersUses approved vehicle data
Pricing questionEscalated to a personHandoff
- Common questions answered instantly from approved information
- Pricing and negotiation go to a human, by design
- The rep sees the full conversation and the buyer's needs
LLakeside MotorsText message
Hi Marcus, a reminder that your test drive of the 2022 CR-V is tomorrow at 10:30 AM. Reply C to confirm or R to reschedule.Fri 4:00 PM
CFri 4:06 PM
Confirmed. Dana will meet you at the front desk. Reply STOP anytime to opt out.Fri 4:06 PM
See you in about an hour. Parking is right out front.Sat 9:30 AM
Example · fictional data
What happened behind the scenes
Appointment setCalendar and CRM updated
Reminder sequenceDay before and hour before
ConfirmedRep sees statusConfirmed
- Reminders go out on your schedule
- Buyers can confirm or reschedule with one reply
- An opt-out line is included in messages
2021 Toyota RAV4 XLE$26,990 · 31,400 mi
What happened behind the scenes
Visitor opens chatOn the inventory page
Needs capturedType, budget, use, trade-in
Visit offeredBooking link in chat
- Answers questions and captures lead details
- Qualifies the inquiry before your team spends time
- Guides the visitor to the next step
New today12
In follow-up38
Appointments set7
Needs a rep3
| Lead | Vehicle | Channel | Status |
|---|---|---|---|
| Marcus T. | 2022 CR-V EX-L | SMS | Test drive Sat |
| Priya N. | F-150 XLT | SMS | Needs a rep |
| Chris L. | RAV4 XLE | Web chat | Qualifying |
| Aisha R. | Mazda CX-5 | Follow-up Day 3 | |
| Tom B. | Silverado 1500 | Replied |
What your team sees
- Every new lead and its follow-up status in one view
- Which leads are warm and need a person now
- Appointments set and what is coming up
Exact reporting depends on your CRM and setup, and is confirmed during discovery.
No lead responseQuiet for 3 daysTrigger
Follow-up triggerSequence starts
Personalized textMentions the vehicle
Prospect repliesConversation resumes
AI CloserMoves to next stepActive
Test-drive appointmentRep notifiedBooked
One connected communication system
Every channel, one conversation.
Text, email, WhatsApp and web chat are not separate tools. Your workflow decides which channel to use and when, and every message lands in one conversation history.
Your workflowRules, timing and channel choice
SMS Text Messaging
Instant replies, follow-ups, appointment reminders and re-engagement of older leads.
Email Automation
Personalized emails, follow-up sequences, confirmations and vehicle details.
WhatsApp Messaging
Automated conversations and follow-ups where it suits your dealership and customers.
Website Chatbot
Answers questions, captures details, qualifies inquiries and guides visitors to book.
AI Phone
A secondary channel for basic call handling, caller details and routing.
One shared record · Context carries across channels and into your CRM or lead system. Supported integrations are confirmed during discovery.
Built for car dealerships
Made for how a showroom actually runs.
New-car stores, used-car lots and independent dealers all lose leads in different places. Each workflow is shaped around yours.
New vehicle inquiries
Fast answers on availability, trims and features, then a visit booked.
Used vehicle inquiries
Quick replies on specific stock, history and trade-ins before the unit sells.
Test-drive bookings
Offers real time slots and confirms them by text and email.
Buyer qualification
Collects needs, budget range and timeline so reps start informed.
Unresponsive lead follow-up
Persistent, polite follow-up so a quiet lead is not a lost lead.
Appointment reminders
Reminders that cut down on forgotten visits and last-minute no-shows.
Older lead reactivation
Reach back out to past inquiries with a relevant, timely message.
Sales-team notifications
Alerts reps when a buyer shows intent, with the conversation attached.
How it works
Simple to start. We do the heavy lifting.
- 1
Understand your lead flow
We look at where leads come from, who answers them, and where they slip away today.
- 2
Configure your AI employees
We set up the right employees and automations with your vehicles, hours, tone and rules.
- 3
Connect channels and systems
We connect supported messaging channels and business systems, and test everything before launch.
- 4
Launch, monitor, improve
We go live, watch real conversations, and keep refining workflows as we learn what works.
Business outcomes
What changes for your team.
These are the improvements the system is designed to deliver. Results depend on your lead sources, inventory and sales process.
Faster lead response
Every inquiry gets a reply right away, day or night.
More consistent follow-up
Follow-up happens the same way every time, no matter how busy the floor is.
Less manual admin
Reps stop retyping the same answers and updating records by hand.
Better visibility
See what is happening with each lead without chasing people for updates.
More chances to book
A clear next step in every conversation, from test drives to visits.
More time with buyers
Your reps spend their hours with people who are ready to talk.
We do not promise specific sales numbers. We build the follow-through, and your team does the selling.
FAQ
Questions dealers ask
What is an AI employee?
An AI employee is software that handles a specific job, such as replying to new inquiries, qualifying buyers or booking test drives. It follows the workflows and approved information you set up, and hands off to your team when a person is needed. It supports your sales team; it does not replace it.
How does automated dealership follow-up work?
When a lead comes in, the system replies right away, then follows a sequence you configure. If the lead goes quiet it follows up, sends reminders for booked visits, and alerts a sales rep when a buyer shows intent. Messages, timing and channels can be configured to match your process and applicable communication requirements.
Can the system work with our existing CRM?
The goal is to work alongside the CRM and lead sources you already use rather than replace them. Which systems we can connect to depends on your setup, and we confirm this during discovery.
Can it send text messages and emails automatically?
Yes. SMS text messaging and email are core channels, driven by the workflows you approve. Texting requires proper consent from your customers, and we help you set that up.
Does it support WhatsApp?
WhatsApp can be used where it suits your dealership and customers. Availability depends on your setup and the platform’s requirements, which we confirm during discovery.
Can it help book test drives?
Yes. The AI employee can offer appointment times, confirm them by text or email, send reminders, and notify the right sales rep. Calendar connections are confirmed during discovery.
Will our sales team still be involved?
Absolutely. Reps take over when a buyer is ready, or whenever a conversation involves pricing, financing, negotiation or anything sensitive. They receive the full conversation so no one starts from scratch.
How long does implementation take?
It depends on your lead sources, channels and the systems we connect to. We give you a clear timeline after the discovery conversation rather than guessing up front.
What systems and integrations are supported?
This varies by dealership. We do not claim an integration until we have verified it for your setup, so we confirm exactly what is supported during discovery.
Book a demo
See it on your own leads.
Tell us how your dealership handles leads today. We will show you a demo built around your workflow.
- A walkthrough built around your lead flow
- See the system on your own example scenarios
- Clear next steps. No pressure.
Prefer to talk? robin@indentcreation.com · +91-9911906692