Cancellation & Refund Policy

Last updated on: 26 December 2025

Grand Business Media, operating under the brand name Indent Creation, provides digital education and skill-development training. As all offerings are delivered digitally, our cancellation and refund policy is outlined below.

1. Cancellation Policy

Cancellation requests will be accepted only if raised before access to the educational content is provided.

Once access to course materials, training resources, or learning content has been granted, cancellation requests will not be accepted, except in cases eligible for a refund as stated below.

2. Refund Eligibility

Refunds will be considered only in the following cases:

• Payment is successfully completed but access to the purchased content is not provided
• A technical issue or failure from our side prevents delivery of the content and remains unresolved

Refunds will not be provided in the following cases:

• Change of mind after purchase
• Partial usage of the course or learning content
• Dissatisfaction with course material after access is granted
• Failure to use the service due to personal reasons
• Delay caused due to incorrect information provided by the customer

3. Refund Request Timeline

Refund requests must be raised within 7 days from the date of transaction. Requests submitted after this period will not be eligible for a refund.

4. Refund Processing Timeline

Approved refunds will be processed within 7–10 business days.

Refunds will be credited to the original mode of payment only.

5. Applicable Charges

No additional cancellation or processing charges are levied by us. However, any payment gateway or bank charges, if applicable, may be deducted as per standard processing norms.

6. Contact for Refund Requests

All refund-related requests must be submitted using the contact details provided on the Contact Us page, along with valid order and payment information.